Help from the people who built it.

Every licence includes six months of support, answered by whoever wrote the product, not a first-line script. Most tickets get a reply within one business day.

Ways to reach usThree channels

Ticket

Open a support ticket

Best for install issues and bugs. Include your version and server details for the fastest reply.

Start a ticket

Docs

Check the documentation

Setup, the WhatsApp connection and configuration are covered end to end, kept current with each release.

Read the docs

Email the studio

For licensing, invoices and pre-sales questions.

support@themeaves.com

Open a ticketReply within one business day

Item support runs through the comments tab on the marketplace item, because that is where Envato records it.

first reply: within one business day
hours: Mon-Fri · 09:00-18:00
included: 6 months / licence
handled by: The dev team

Common questionsBefore you write in

Is support really included?

Yes. Six months from purchase, on every licence. You can extend it on CodeCanyon when it runs out.

Do you access my server?

No. We help you fix things on your own install. We never need, or want, access to your database.

Something broke after an update?

Check the changelog for what changed, then open a ticket with your previous and current versions.